1. Client Communication & Lead Management
- Send professional introduction emails to potential clients with the company profile and product portfolio across UAE, Qatar, Oman, and KSA.
- Respond to RFQs, WhatsApp enquiries, and website enquiries, with accurate product and pricing information.
- Log all leads in CRM without duplication and ensure timely follow-ups.
- Create opportunities in CRM upon instruction from Sales Executives.
2. Quotation & Order Processing
- Draft quotations with correct pricing, delivery timelines, and product details.
- Prepare quotation revisions and ensure accuracy prior to submission.
- Track Purchase Orders from clients and maintain updated records.
- Collect delivery details and coordinate with internal teams for timely dispatch.
3. Documentation & Invoicing
- Prepare delivery notes, invoices, and proforma invoices.
- Maintain proper filing of all sales documents in both soft and hard copies for quick retrieval.
4. Customer Service & Issue Resolution
- Provide after-sales support and manage customer complaints professionally.
- Resolve operational issues at the ground level; escalate to Sales Lead when required.
5. Sales Coordination Support • Assist in developing sales materials and promotional campaigns.
- Ensure availability of sales-related equipment, samples, and materials before any activity.
- Support Sales Team by tracking orders, monitoring delivery schedules, and maintaining high customer satisfaction across markets.
Skills & Qualifications
Core Skills:
- Strong communication skills (email, WhatsApp, phone, CRM, Teams).
- Excellent coordination and multitasking ability.
- Accuracy in preparing quotations, invoices, and documentation.
- Strong follow-up discipline and responsiveness.
- Ability to manage multiple sales executives’ requirements simultaneously.
- Professional problem-solving and escalation management.
Technical Skills:
- CRM entry & lead management (avoid duplication, update status, opportunity creation).
- MS Office proficiency (Excel, Word, email drafting).
- Experience preparing quotations, POs, invoices, and delivery notes.
- Understanding of order cycles, delivery coordination, and documentation flow.
Qualifications
- Bachelor’s degree.
- Previous experience in sales coordination or customer service is an added advantage.
- Strong organizational skills and attention to detail.
Behavioural Competencies
- High ownership and accountability in all tasks and deliverables.
- Ability to work effectively under pressure and manage urgent timelines with composure.
- Team-oriented, proactive, and consistently customer-focused mindset.
- Strong commitment to long-term organisational growth — a reliable contributor who aligns personal performance with the company’s goals, vision, and future objectives.
- Displays loyalty, consistency, and a “big-picture mindset,” ensuring actions support both immediate targets and long-term strategic direction.
- Adaptability and discipline to work independently in a remote environment.